Program: Administrative Assistant Medical Office Certificate Course Map - Pierce College (2024)

1. Keyboarding and Document Formatting

• BTECA 100 Business Keyboarding: Key the Alphabet by Touch (1 credit)

• Course purpose:Introduces the letters of the keyboard and how to type by touch using home row for the purpose of performing clerical duties efficiently in an office environment.

• Course purpose:Introduces numbers and symbolsof the keyboard, separate from the ten-key often available on a standard keyboard. This is useful for developing skills with data entry that requires both numbers, symbols, and letters simultaneously, so students’ fingers don’t leave home row.

• or

• Course purpose:Thesecourses assistyouwith continuous development of keyboard speed, accuracy and technique while simultaneously applying keyboarding skills to create basic business documents.

2. Business English I

• BTECA 115 Business English I (5 credits)

• Course purpose:This course will help you build the skills needed to prepare grammatically correct business documents. You will develop skill in editing documents for grammatical correctness. Job applicants must be able to write coherent messages with correct grammar for internal and external communication.

3. Introduction to PCs/Microsoft Word

• BTECA 106 PC Operating System: Exploring and File Management (1 credit)
• BTECA 107 PC Operating System: Customizing Windows/Internet Basics (1 credit)

• Course purpose:Prepares youfor the Microsoft Office classes teaching management of files and folders and the use of Windows desktop. Basic computer literacy skills, such as minimize, maximize, and personalizing the desktop. Office skills require a basic understanding of computers and file management ability, i.e. naming and organizing files and folders.

• or/and

• BTECA 110 Microsoft Word: Prepare and Edit Documents (1 credit)
• BTECA 111 Microsoft Word: Format Pages and Objects (1 credit)
• BTECA 112 Microsoft Word: Print, Tables and Customization (1 credit)

• Course purpose:Word courses preparing youfor typing documents and learning a wide breadth of what the software is capable of in an office setting. Understanding the wide capabilities of the Microsoft Word software helps develop efficient office administrator skills making employees quicker and more organized with their workload when dealing with the written communication in an office setting.

4. Business English Support

You will take 2 credits of a support class offering extra instruction to meet outcomes of BTECA 115.

Action Item: Meet with Advisor

Use your Success Network!In your first quarter, meet with your advisor to revisit your career and transfer path, make adjustments to your goals as needed, and plan for your next steps.

5. ABE Academic Support

ABE 099 is a support class to help with computer and keyboarding instruction, navigating Canvas, and overall college experience. In addition, exposure to some basic math in order to prepare youfor BTECA 117.

6. College Success

• COLLG 110 College Success (3 credits)

• Course purpose:A foundational course to explore and affirm a career choice and build upon the skills, knowledge, and resources that will support you at Pierce College and beyond.

• Note:The College Success course you select will depend on the Career Pathway Map you are following. Your advisor will assist you in selectingeitherthe 3- or5- credit version of the course. Should you choose to repeat a College Success courseyoumust enroll in a College Success course with the same credit amount as theoriginalcourse;a COLLG 110coursegrade can only be replaced with a grade from another COLLG 110 courseand a COLLG 115coursegrade can only be replaced with a grade from another COLLG 115course.

7. Keyboard Development & Document Formatting

• Course purpose:Thesecourses assistyouwith continuous development of keyboard speed, accuracy and technique while simultaneously applying keyboarding skills to create basic business documents.

• or

• Course purpose:Thesecourses assistyouwith continuous development of keyboard speed,accuracy and technique while simultaneously applying those skills to the creating of advanced business documents.

8. Ten-Key Mastery

• BTECA 136 Ten-Key Mastery (1 credit)

• Course purpose:Proficient in 10-key by touch so youhave skills for data entry. Employees are often required to enter data in spreadsheets or in other software. Speed and accuracy of this skill are highly desired by employers

9. Business English II

• BTECA 116 Business English II (3 credits)

• Course purpose:Further study and practice with the writing process to create effective business memoranda, letters, and short reports. Youwill continue to build a strong business vocabulary and fluency with punctuation and rules. Job applicants must be able to write coherent messages with correct grammar for internal and external communication.

10. Computer Application Lab

A total of 11-13 Computer Application Lab credits will be required in order to meet the requirements of this certificate. These courses can be taken during steps 10 and steps 14 of the map.

• BTECA 113 Microsoft Word: Track Changes, Editing and Design (1 credits)
• BTECA 121 Microsoft Excel: Prepare Basic Worksheets (1 credit)
• BTECA 122 Microsoft Excel: Manage Workbooks (1 credit)
• BTECA 123 Microsoft Excel: Financial Formulas and Charts (1 credit)
• BTECA 130 Microsoft PowerPoint: Create and Modify a PowerPoint Presentation (1 credit)
• BTECA 132 Microsoft PowerPoint: Customize and Share Presentation (1 credit)
• BTECA 140 Microsoft Access: Create Tables and Relationships (1 credit)
• BTECA 141 Microsoft Access: Create Queries and Forms (1 credit)
• BTECA 142 Microsoft Access: Create Reports and Manage Data (1 credit)

• Course purpose:This could be Excel, Access or PowerPoint all of which would be utilized in an office setting to improve clerical efficiencies. The appropriate course would be chosen according to yourworkforce goals.

11. ABE Academic Support

ABE 099 is a support class to help with computer, keyboarding, and Business English II, navigating Canvas and the overall college experience. In addition, continued exposure to some basic math in order to prepare youfor BTECA 117.

12. Business Mathematics

• BTECA 117 Business Mathematics (5 credits)

• Course purpose: You will practice skills in banking such as keeping a checkbook and balancing it. Solving for equations for the unknown. Practicing percent and fractions. Understanding discounts, markups, and markdowns. Insight into perishables, simple interest promissory notes, discount notes, and the discount process, compound interest and present value. Installment buying and revolving credit, basic statistics, metric supplement depreciation, inventory, and overhead. Industry often requires basic bookkeeping and collection of funds from invoices and calculation of purchase orders. Math knowledge is necessary to write correct formulas in often used Excel spreadsheets for budgeting and other financial purposes.

13. Introduction to the Medical Office

• BTECM 149 Introduction to the Medical Office (5 credits)

• Course purpose: You areintroduced to topics that occur in a Medical Office setting. In this course you learn about the history of healthcare systems, overview of types of healthcare facilities, roles and responsibilities of healthcare professionals, importance of team work and process improvement, as well as strategies for exploring the job market.

Action Item: Apply for Graduation

Way to go!It is time to apply for graduation. Visit the Pierce College Graduation website for details. https://www.pierce.ctc.edu/graduation

14. Computer Application Lab

A total of 11-13 Computer Application Lab credits will be required in order to meet the requirements of this certificate. These courses can be taken during steps 10 and steps 14 of the map.

• BTECA 113 Microsoft Word: Track Changes, Editing and Design (1 credits)
• BTECA 121 Microsoft Excel: Prepare Basic Worksheets (1 credit)
• BTECA 122 Microsoft Excel: Manage Workbooks (1 credit)
• BTECA 123 Microsoft Excel: Financial Formulas and Charts (1 credit)
• BTECA 130 Microsoft PowerPoint: Create and Modify a PowerPoint Presentation (1 credit)
• BTECA 132 Microsoft PowerPoint: Customize and Share Presentation (1 credit)
• BTECA 140 Microsoft Access: Create Tables and Relationships (1 credit)
• BTECA 141 Microsoft Access: Create Queries and Forms (1 credit)
• BTECA 142 Microsoft Access: Create Reports and Manage Data (1 credit)

• Course purpose:This could be Excel, Access or PowerPoint all of which would be utilized in an office setting to improve clerical efficiencies. The appropriate course would be chosen according to yourworkforce goals.

15. Business Math Support

You will take 2 credits of a support class offering extra instruction to meet outcomes of BTECA 117.

16. Medical Terminology I

• BTECM 150 Medical Terminology I (5 credits)

• Course purpose: Youare introduced to word forms, pre-fixes, suffixes, and root words. Youwill analyze medical terms through the knowledge of the Greek and Latin roots, prefixes, and suffixes. You willpractice pronunciation and spelling of medical terms. You willlearn how to utilize medical dictionary and other references, as well as the formation of nouns, adjectives, and plurals of medical words. Knowledge of medical terminology is beneficialto the medical office administrative assistant when communicating with patients and medical clinicians. This course is broken into two 5-credit courses that cover all of the systems of the body.

17. Customer Relationship Management

Choose one

• MNGT 130 Customer Relationship Management (5 credits)

• Course purpose: Youshould be able to demonstrate interpersonal communication skills with a diverse population internallyand externally with clients, customers, and co-workers with a major focus on clients and customers.

• MNGT 182 Creative Sales and Customer Relationship Management (5 credits)

• Course purpose:In the workplace today, we need to know how to meet/exceed internal and external customer expectations and engage in the selling process. This course gives youthe tools for successful workplace customer engagement leading to customer loyalty. It also trains the selling process which is used to sell products, services, and ideas.

18. Microsoft Outlook

• BTECA 180 Microsoft Outlook (3 credits)

• Course purpose: Youwill demonstrate skills in each tool utilized in Outlook: Calendar, email, scheduling, tasks, etc. which most offices are using these days.

19. Human Biology

• Course purpose: You willgain a comprehensive study of the human body, its structure and its function. A non-lab course appropriate for non-science majors. Knowledge of anatomy and physiology is beneficial to the medical office administrative assistant when communicating with patients and medical clinicians.

20. Medical Terminology II

• BTECM 151 Medical Terminology II (5 credits)

• Course purpose:Knowledge of medical terminology is beneficialto the medical office administrative assistant when communicating with patients and medical clinicians. This courseis broken into two 5-credit courses that cover all of the systems of the body.

21. Records Management

• BTECA 145 Records Management (5 credits)

• Course purpose:Teaches youthe lifecycle and management of paper and electronic records in an office setting. You willlearn to manage records to keep an office organized and for individuals to retrieve records quickly and maintain integrity of data.

22. Medical Claims and Insurance Management

• BTECM 250 Medical Claims and Insurance Management (5 credits)

• Course purpose: Youare introduced to a variety of medical forms used in industry: CMS-1500, UB-92, referrals, and referral requests. You willgain an understanding of documentation guidelines and completion of medical claim forms for Medicare, Medicaid, private insurance, Worker’s Compensation and Labor & Industries.

23. Cooperative Work Experience I

• BTECA 245 Cooperative Work Experience I (3 credits)

• Course purpose: You willgain practice in a workplace setting, while networking, establishing work experience for their resume, and hopefully ultimately gaining a job, which is what most students in the professional technical field want.

Total Credits 75-80

Program Code: 312C